The Plain MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Plain account. It provides structured and secure access to your B2B support workspace, so your agent can perform actions like managing customers, creating support threads, fetching company details, handling issues, and organizing customer groups on your behalf.
- Customer management and onboarding: Automatically create new customer records, fetch customer information by email or ID, and add customers to specific support groups for better organization.
- Support thread creation: Let your agent create new support threads tied to customers, making it easy to kick off or escalate conversations without manual intervention.
- Issue tracking and retrieval: Fetch all external issue links associated with a customer, helping your team stay on top of ongoing problems and resolutions.
- Company and tier information access: Retrieve detailed company profiles and tier metadata, including contract value, owner details, and more, to personalize support interactions.
- User and customer cleanup: Safely delete customers or users from the system when offboarding or data hygiene is needed, all through agent-driven actions.