How to integrate Supportbee MCP with OpenClaw

OpenClaw is the fastest growing agent harness out there, which can work 24/7 to automate almost any kind of tasks. However, its capabilities are limited to the tools it has access to. Composio allows your OpenClaw to access Supportbee with authentication management handled for you. You can execute actions on Supportbee via your favorite OpenClaw interface (Telegram, WhatsApp, TUI, etc), whichever you prefer.

Supportbee logoSupportbee
Api Key

SupportBee is a web-based email support tool for organizing customer support emails. It streamlines team collaboration and keeps customer conversations efficient and accessible.

41 Tools

Introduction

OpenClaw is the fastest growing agent harness out there, which can work 24/7 to automate almost any kind of tasks. However, its capabilities are limited to the tools it has access to. Composio allows your OpenClaw to access Supportbee with authentication management handled for you. You can execute actions on Supportbee via your favorite OpenClaw interface (Telegram, WhatsApp, TUI, etc), whichever you prefer.

Also integrate Supportbee with

Why use Composio?

Apart from a managed and hosted MCP server, you will get:

  • Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
  • Handling Large tool responses out of LLM context to minimize context rot.
  • Dynamic just-in-time access to 20,000 tools across 1000+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need.

How to install Supportbee with OpenClaw

Using Composio API Key and Setup Prompt

Copy the setup prompt from the OpenClaw dashboard
  • Run it in your OpenClaw chat interface.
  • Authenticate Supportbee from the dashboard
  • Go back to your OpenClaw interface and start asking questions.

Using OpenClaw/Composio Plugin

1. Install OpenClaw Composio plugin

bash
openclaw plugins install @composio/openclaw-plugin

2. Copy the API Key from dashboard.composio.dev

3. Setup OpenClaw Config

bash
openclaw config set plugins.entries.composio.config.consumerKey "ck_your_key_here"

4. Restart OpenClaw

bash
openclaw gateway restart

5. Go to your chat interface and start asking questions.

6. When prompted, authenticate the app and you're all set.

How It Works

The plugin connects to Composio's MCP server at https://connect.composio.dev/mcp and registers all available tools directly into the OpenClaw agent. Tools are called by name — no extra search or execute steps needed.

If a tool returns an auth error, the agent will prompt you to connect that toolkit at dashboard.composio.dev.

Configuration

bash
{
  "plugins": {
    "entries": {
      "composio": {
        "enabled": true,
        "config": {
          "consumerKey": "ck_your_key_here"
        }
      }
    }
  }
}
OptionDescriptionDefault
enabledEnable or disable the plugintrue
consumerKeyYour Composio consumer key (ck_...)
mcpUrlMCP server URL (advanced)https://connect.composio.dev/mcp

What is the Supportbee MCP server, and what's possible with it?

The Supportbee MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Supportbee account. It provides structured and secure access to your support ticketing system, so your agent can perform actions like creating and replying to tickets, managing team assignments, organizing tickets, and automating support workflows on your behalf.

  • Automated ticket creation and updates: Instantly open new support tickets, update their content, or post replies to customer inquiries without leaving your workflow.
  • Team assignment and ticket routing: Direct your agent to assign tickets to the right team or agent, ensuring every request is handled by the appropriate group.
  • Archiving and deleting tickets: Keep your helpdesk organized by having the agent archive resolved tickets or permanently remove unwanted ones from the system.
  • Reusable response snippets: Let your agent create, manage, and delete response templates so your team can reply faster and more consistently.
  • Rule-based workflow automation: Empower your agent to create new automation rules that streamline ticket routing, escalation, and handling based on custom conditions.

Conclusion

You've successfully integrated Supportbee with OpenClaw using Composio plugin. Now interact with Supportbee directly from your terminal, Web UI, or any messenger app using natural language commands.

Key benefits of this setup:

  • Seamless integration across TUI, Web UIs, and Messenger apps like Telegram, WhatsApp, Slack, etc.
  • Natural language commands for Supportbee operations
  • Managed authentication through Composio
  • Access to 20,000+ tools across 1000+ apps for cross-app workflows
  • Programmatic tool calling for complex tool chaining

Next steps:

  • Try asking OpenClaw to perform various Supportbee operations
  • Explore cross-app workflows by connecting more toolkits like Calendar, Slack, Notion, etc.
  • Build complex automation scripts that leverage OpenClaw's 24/7 running capabilities
TOOLS

Supported Tools

Every Supportbee action and event your agent gets out of the box.

Add Label to Ticket

Tool to add a label to a ticket.

Archive SupportBee Ticket

Tool to archive a SupportBee ticket by its ID.

Assign Ticket to Team

Assigns a ticket to a team in SupportBee.

Create Ticket Comment

Creates an internal comment on a ticket in SupportBee.

Create Consequence

Creates a new consequence for rules automation in SupportBee.

Create Forwarding Email

Create a new forwarding email address for the company in SupportBee.

Create Filter

Creates a filter in SupportBee by linking a rule with a consequence.

Create Rule

Creates a new automation rule in SupportBee to automatically process tickets based on conditions.

Create Snippet

Create a reusable snippet (canned response) in SupportBee.

Create SupportBee Ticket

Creates a new support ticket in SupportBee with a subject, content, and requester details.

Create Ticket Reply

Create a reply to a support ticket in SupportBee.

Create SupportBee User

Invites a new user to your SupportBee account.

Delete Snippet

Permanently delete a snippet by its ID from SupportBee.

Delete SupportBee Ticket

Permanently delete a trashed ticket from SupportBee.

Fetch Forwarding Emails

Retrieve all forwarding email addresses configured for the company.

Fetch SupportBee Labels

Tool to retrieve all custom labels.

Fetch Snippets

Fetches saved response snippets (canned responses/templates) from SupportBee.

Fetch SupportBee Teams

Retrieves all teams in the SupportBee account.

Get Avg First Response Time Report

Tool to retrieve average first response time data points over time.

Get Replies Count Report

Retrieves replies count report data for the company.

Get Ticket

Tool to retrieve a specific SupportBee ticket by its ID.

Get Tickets Count Report

Tool to get ticket count data points over time.

List Ticket Comments

Retrieves all internal comments (private agent notes) for a specific ticket.

List Ticket Replies

Lists all replies on a specific support ticket in SupportBee.

List Tickets

Tool to list tickets from SupportBee.

List SupportBee Users

Retrieves all users and customer groups in your SupportBee company.

Mark SupportBee Ticket as Answered

Marks a SupportBee ticket as answered by adding the 'answered' status.

Mark SupportBee Ticket as Spam

Tool to mark a SupportBee ticket as spam.

Mark SupportBee Ticket as Unanswered

Marks a SupportBee ticket as unanswered by removing its 'answered' status.

Remove Label From Ticket

Tool to remove a label from a ticket.

Search SupportBee Tickets

Tool to search SupportBee tickets.

Show Ticket Reply

Tool to fetch a specific reply for a SupportBee ticket.

Show SupportBee User or Customer Group

Retrieves details of a SupportBee user (agent/admin) or customer group by their ID.

Trash SupportBee Ticket

Tool to trash a SupportBee ticket by its ID.

Unarchive SupportBee Ticket

Tool to unarchive a SupportBee ticket by its ID.

Unassign Ticket from Team

Tool to un-assign a ticket from its assigned team.

Unassign User From Ticket

Tool to un-assign a ticket from its assigned user/agent.

Unmark SupportBee Ticket as Spam

Tool to unmark a SupportBee ticket as spam.

Untrash SupportBee Ticket

Restores a trashed SupportBee ticket back to active status.

Update Snippet

Update an existing snippet (canned response) in SupportBee.

Update SupportBee User

Update an existing SupportBee user's profile information including name, email, role, avatar, or signature.

FAQ

Frequently asked questions

With a standalone Supportbee MCP server, the agents and LLMs can only access a fixed set of Supportbee tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Supportbee and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. OpenClaw fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Supportbee tools.

Yes, absolutely. You can configure which Supportbee scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Supportbee data and credentials are handled as safely as possible.

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