How to integrate Respond io MCP with Hermes

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows. This guide explains the easiest and most robust way to connect your Respond io account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

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Api Key

Respond io is an AI-powered customer conversation management platform for teams to manage, automate, and analyze conversations across channels. It centralizes chat, email, and messaging for faster, smarter customer support and engagement.

7 Tools

Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.

This guide explains the easiest and most robust way to connect your Respond io account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

Also integrate Respond io with

What is Composio Connect?

Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can:

  • Search and load tools from relevant toolkits on-demand, reducing context usage.
  • Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
  • Manage app authentication end-to-end with zero manual overhead.

Integrating Respond io with Hermes

Using Composio Connect CLI

1. Install the Composio CLI

Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

bash
curl -fsSL https://composio.dev/install | bash
Hermes authenticating with Composio

2. Authenticate

Once the CLI is installed, ask Hermes to authenticate with Composio.

3. Connect to Respond io

Ask your agent to connect to Respond io, or simply request any Respond io-related task. Hermes will prompt you to authenticate and authorize access.

4. Done. You're all set with a new Respond io connection.


Using Composio Connect MCP

1. Get your MCP URL and API Key

Go to dashboard.composio.dev and copy your Connect MCP URL and API key.

Copy MCP URL and API key from Composio dashboard

2. Open the Hermes config file

bash
nano ~/.hermes/config.yaml

3. Add the Composio Connect MCP server

bash
mcp_servers:
  composio:
    url: "https://connect.composio.dev/mcp"
    headers:
      x-consumer-api-key: "YOUR_COMPOSIO_API_KEY"
    connect_timeout: 60
    timeout: 180

Save with Ctrl + O, Enter, then exit with Ctrl + X.

4. Restart your Hermes agent

Once restarted, ask your agent to connect to Respond io or request any Respond io-related task. It will prompt you to authenticate and authorize access.

5. Done!

What is the Respond io MCP server, and what's possible with it?

The Respond io MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Respond io account. It provides structured and secure access to your customer conversation management platform, so your agent can perform actions like managing contacts, adding internal comments, creating and updating tags, and retrieving messages on your behalf.

  • Create and manage contacts: Easily have your agent add new customer contacts to your workspace, ensuring your CRM is always up to date.
  • Add internal comments to conversations: Let your agent insert internal notes into customer conversations, keeping your team informed and collaborating seamlessly.
  • Retrieve and organize channels: Direct your agent to list all messaging channels connected to your workspace, making it simple to audit or assign channels for support.
  • Tag and categorize conversations: Enable your agent to create new tags or update existing ones, helping you organize contacts and conversations for efficient follow-up.
  • Fetch specific messages: Ask your agent to pull up particular messages for review or context, streamlining support and follow-up actions.

Way Forward

With Respond io connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.

From here, you can extend Hermes further:

  • Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
  • Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
  • Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.

If you run into trouble or want to share what you've built, join the community or check out the Docs for deeper configuration options.

TOOLS

Supported Tools

Every Respond io action and event your agent gets out of the box.

Add internal comment to conversation

Tool to add a comment (internal note) to a contact's conversation.

Create Contact

Creates a new contact in the respond.

Create Space Tag

Creates a new tag in the Respond.

Get Message

Tool to retrieve a specific message.

List channels

Tool to retrieve a list of channels connected to the workspace.

List users

Tool to retrieve a list of users in the workspace.

Update Space Tag

Updates an existing workspace tag by its current name.

FAQ

Frequently asked questions

With a standalone Respond io MCP server, the agents and LLMs can only access a fixed set of Respond io tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Respond io and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Respond io tools.

Yes, absolutely. You can configure which Respond io scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Respond io data and credentials are handled as safely as possible.

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