How to integrate Productlane MCP with Hermes

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows. This guide explains the easiest and most robust way to connect your Productlane account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

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Api Key

Productlane is a customer support and feedback platform built on Linear. It helps companies collect, organize, and act on customer feedback for better product decisions.

39 Tools

Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.

This guide explains the easiest and most robust way to connect your Productlane account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

Also integrate Productlane with

What is Composio Connect?

Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can:

  • Search and load tools from relevant toolkits on-demand, reducing context usage.
  • Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
  • Manage app authentication end-to-end with zero manual overhead.

Integrating Productlane with Hermes

Using Composio Connect CLI

1. Install the Composio CLI

Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

bash
curl -fsSL https://composio.dev/install | bash
Hermes authenticating with Composio

2. Authenticate

Once the CLI is installed, ask Hermes to authenticate with Composio.

3. Connect to Productlane

Ask your agent to connect to Productlane, or simply request any Productlane-related task. Hermes will prompt you to authenticate and authorize access.

4. Done. You're all set with a new Productlane connection.


Using Composio Connect MCP

1. Get your MCP URL and API Key

Go to dashboard.composio.dev and copy your Connect MCP URL and API key.

Copy MCP URL and API key from Composio dashboard

2. Open the Hermes config file

bash
nano ~/.hermes/config.yaml

3. Add the Composio Connect MCP server

bash
mcp_servers:
  composio:
    url: "https://connect.composio.dev/mcp"
    headers:
      x-consumer-api-key: "YOUR_COMPOSIO_API_KEY"
    connect_timeout: 60
    timeout: 180

Save with Ctrl + O, Enter, then exit with Ctrl + X.

4. Restart your Hermes agent

Once restarted, ask your agent to connect to Productlane or request any Productlane-related task. It will prompt you to authenticate and authorize access.

5. Done!

What is the Productlane MCP server, and what's possible with it?

The Productlane MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Productlane account. It provides structured and secure access to your customer feedback and support workflows, so your agent can programmatically control the Productlane widget, surface documentation, listen for widget events, and manage user interaction—all on your behalf.

  • Dynamic widget control: Let your agent open, close, enable, disable, or toggle the Productlane widget in response to customer or team actions.
  • Contextual docs surfacing: Automatically display specific Productlane documentation articles within the widget to assist users at the right moment.
  • Event-driven automation: Register or remove event listeners so your agent can react to widget events like open, close, submit, or widget load—enabling smart, real-time workflows.
  • Seamless widget experience: Programmatically manage the widget's state across your app to ensure users always get the right support touchpoint.
  • Custom interaction flows: Use the widget's event system to trigger your own logic or follow-ups based on how users interact with Productlane support.

Way Forward

With Productlane connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.

From here, you can extend Hermes further:

  • Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
  • Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
  • Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.

If you run into trouble or want to share what you've built, join the community or check out the Docs for deeper configuration options.

TOOLS

Supported Tools

Every Productlane action and event your agent gets out of the box.

Create Changelog Entry

Tool to create a new changelog entry in Productlane.

Create Company

Tool to create a new company in Productlane.

Create Contact

Tool to create a new contact in your Productlane workspace with optional company linking.

Create Feedback

Tool to create new feedback in Productlane.

Create Insight

Tool to create a new insight/thread in Productlane workspace.

Create Thread

Tool to create a new thread in Productlane.

Create Upvote

Tool to create an upvote for a project or issue.

Delete Company

Tool to delete a company by its unique ID.

Delete Contact

Tool to delete a contact by ID.

Delete Upvote

Tool to delete an upvote by its unique ID.

Enable Productlane Widget

Tool to enable the Productlane widget.

Get Changelog

Tool to retrieve a published changelog by ID from Productlane.

Get Company by ID

Tool to retrieve a company by its unique ID.

Get Contact

Tool to retrieve a contact by ID or email from Productlane.

Get Help Center Article

Tool to retrieve a help center article by its ID.

Get Insight

Tool to retrieve an insight/thread by its ID.

Get Issue by ID

Tool to retrieve a specific issue by its ID from a workspace.

Get Linear Customer Options

Tool to retrieve available Linear customer statuses and tiers for your workspace.

Get Project

Tool to retrieve a project by its ID from a workspace.

Get Workspace

Tool to fetch workspace details by ID.

Invite User to Workspace

Tool to invite a new user to your Productlane workspace.

List Changelogs

Tool to list all published changelogs for a workspace by ID.

List Companies

Tool to list all companies in Productlane.

List contacts

Tool to retrieve all contacts for your workspace.

List Help Center Articles

Tool to list all help center articles for a specific workspace.

List Insights

Tool to list all threads/insights for your workspace with optional filtering.

List Productlane Issues

Tool to retrieve all issues from a Productlane workspace.

List Workspace Members

Tool to retrieve all members of your workspace with their roles and user information.

List Projects

Tool to retrieve all projects within a workspace.

Update Company

Tool to update an existing company record in Productlane by its unique identifier.

Update Contact

Tool to update an existing contact in Productlane.

Update Insight

Tool to update an existing insight (thread) by ID.

Close Productlane Widget

Tool to close the Productlane widget.

Disable Productlane Widget

Tool to disable the Productlane widget across the entire page.

Widget off event

Tool to remove a previously registered widget event listener.

Register Widget Event Listener

Tool to register a listener for Productlane widget events.

Open Productlane Widget

Tool to generate a JavaScript snippet that opens the Productlane widget.

Open Productlane Docs Article in Widget

Tool to open a specific docs article in the Productlane widget.

Toggle Productlane Widget

Tool to toggle the Productlane widget between open and closed states.

FAQ

Frequently asked questions

With a standalone Productlane MCP server, the agents and LLMs can only access a fixed set of Productlane tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Productlane and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Productlane tools.

Yes, absolutely. You can configure which Productlane scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Productlane data and credentials are handled as safely as possible.

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